Hexia Health Privacy Policy

1. Introduction

Welcome to Hexia Health, an integrated digital healthcare platform providing personalized healthcare

solutions.

Hexia Health Limited collects and processes personal information provided through:

  1. Website (Hexiahealth.co.uk)
  2. Mobile applications
  3. Email communications
  4. Phone calls
  5. Other healthcare service interactions

Company Information

  1. Company Name: Hexia Health Limited

 

  1. UK Address: The Harley Building 77-79 New Cavendish Street, London W1W 6XB
  2. UK Registration Number: 14816493

 

  1. Nigeria Address: 2nd Floor, 16B Admiralty Way, Lekki Phase 1, Lagos, Nigeria
  2. Nigeria Registration Number: 7077563

 

2. Services Provided

  1. Access to healthcare practitioners
  2. Remote consultations and telemedicine services
  3. Patient management tools
  4. E-prescription services
  5. Laboratory testing services
  6. Health insurance services
  7. Chronic disease management

3. Legal Basis for Processing Personal Data

We collect and process personal data based on:

  1. Contractual Necessity: To provide requested healthcare services.
  2. Consent: When users agree to data collection and processing.
  3. Legitimate Interests: To improve services, maintain platform security, and support business

operations.

4. Information We Collect

4.1 Personal Information

  1. Full name
  2. Date of birth
  3. Gender
  4. Passport details
  5. Driver's licence details
  6. Residential address
  7. Postal code
  8. Occupation
  9. Email address
  10. Phone number
  11. Emergency contact details
  12. Health insurance information

4.2 Health and Medical Information

  1. Consultation records
  2. Symptoms and diagnoses
  3. Treatment plans
  4. Medication records
  5. Prescription information
  6. Medical history
  7. Surgical history
  8. Allergy information
  9. Chronic condition records
  10. Family medical history
  11. Laboratory test results

4.3 Communication Records

  1. Consultation notes
  2. Email correspondence
  3. Customer support communications
  4. Phone call logs and recordings (where legally permitted)
  5. Live chat transcripts
  6. Video consultation recordings (with consent)
  7. Referral notes
  8. Progress notes

4.4 Financial Information

  1. Billing information
  2. Transaction history
  3. Subscription details
  4. Invoice records
  5. Payment amounts and timestamps

Note: Hexia Health does not store credit card numbers, CVV codes, or other sensitive payment

credentials.

4.5 Technical Information

  1. Device type and model
  2. Device identifiers
  3. Operating system information
  4. Browser type and version
  5. IP address
  6. Internet service provider information
  7. Network connection details
  8. Location data (where permitted)
  9. Usage logs and access times
  10. Website and application activity data
  11. Cookies and tracking technologies

5. Information Obtained from Third Parties

  1. If users connect social media accounts, Hexia Health may collect:
  2. Name
  3. Profile picture
  4. Email address
  5. Other information permitted by the user's privacy settings

6. How We Use Your Information

  1. Provide healthcare services
  2. Facilitate telemedicine consultations
  3. Manage patient records
  4. Deliver prescriptions and test results
  5. Improve platform functionality
  6. Personalize user experience
  7. Provide customer support
  8. Conduct research using anonymized data
  9. Comply with legal and regulatory obligations
  10. Prevent fraud and unauthorized activities
  11. Improve healthcare outcomes and services

7. Advertising and Analytics

  1. Non-sensitive information may be used for targeted advertising.
  2. Analytics may be used to understand user behaviour and improve services.
  3. Users may manage preferences through platform settings where available.

8. Data Storage and Security

  1. Personal and health information is stored on secure Amazon Web Services (AWS) infrastructure.
  2. Data is encrypted during transmission and storage.
  3. Access is restricted to authorized personnel only.
  4. Security measures are regularly reviewed and updated.
  5. Data is stored until the original purposes for which is has been gathered have become obsolete or irrelevant, and;
  6. Until we are no longer required to in order to comply with any legal or regulatory obligation we are subject to.

9. Sharing of Personal Information

We may share information with:

  1. Authorized service providers
  2. Healthcare professionals and providers involved in your care
  3. Wellness programme partners
  4. Research institutions using anonymized data
  5. Public health authorities where required
  6. Regulatory and legal authorities when legally obligated
  7. We do not transfer personal data outside of the country from which is was gathered.

All third parties are required to protect information and use it only for approved purposes.

10. Compliance With Data Protection Law

We are committed to complying with all data protection law as it applies to our data processing operations, this includes to the General Data Protection Regulation (Regulation (EU) 2016/679), and the Nigeria Data Protection Act 2023 (NDP Act).

Your Rights

Users have the right to:

  1. Access personal information held by Hexia Health
  2. Request correction of inaccurate information
  3. Provide or withdraw consent
  4. Request data portability
  5. Maintain privacy and confidentiality
  6. Object to certain processing activities
  7. Lodge complaints regarding data handling practices

12. Cookies

Hexia Health uses cookies to:

  1. Ensure proper functionality of the platform
  2. Remember user preferences
  3. Improve performance and usability
  4. Conduct analytics
  5. Deliver personalized content and advertising

Users may manage cookie settings through their browser or device preferences.

13. Types of Cookies Used

  1. Essential Cookies: Necessary for platform functionality.
  2. Performance and Analytics Cookies: Help improve services.
  3. Functionality Cookies: Remember preferences and settings.

14. Changes to This Privacy Policy

  1. Hexia Health may update this Privacy Policy periodically.
  2. Significant changes will be communicated through the website, mobile application, or email.
  3. Continued use of services after updates constitutes acceptance of the revised policy.
  4. Previous versions may be retained for reference purposes.

15. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy, please use any of the contact details below:

Hexia Health

Info@hexiahealth.com

UK Data Protection Officer

Ametros Group Ltd

Broadway House

32-35 Broadstreet

Hereford

England

HR4 9AR

dpo@ametrosgroup.com

www.ametrosgroup.com

Nigeria Data Protection Team

Praxis Legal

3rd Floor, Africa Re Building

Plot 1679, Karimu Kotun Street,

Victoria Island, Lagos.

info@praxislegalonline.com

www.praxislegalonline.com