Hexia Health | Privacy Policy

Privacy Policy

1. Introduction

Welcome to Hexia Health, an integrated digital healthcare platform providing personalized healthcare solutions.

Hexia Health Limited collects and processes personal information provided through:

Website (Hexiahealth.co.uk)
Mobile applications
Email communications
Phone calls
Other healthcare service interactions

2. Services Provided

Access to healthcare practitioners
Remote consultations and telemedicine services
Patient management tools
E-prescription services
Laboratory testing services
Health insurance services
Chronic disease management

3. Legal Basis for Processing Personal Data

We collect and process personal data based on:

Contractual Necessity: To provide requested healthcare services.
Consent: When users agree to data collection and processing.
Legitimate Interests: To improve services, maintain platform security, and support business operations.

4. Information We Collect

4.1 Personal Information

Full name
Date of birth
Gender
National Identification Number (NIN)
Passport details
Driver's licence details
Residential address
Postal code
Occupation
Email address
Phone number
Emergency contact details
Health insurance information

4.2 Health and Medical Information

Consultation records
Symptoms and diagnoses
Treatment plans
Medication records
Prescription information
Medical history
Surgical history
Allergy information
Chronic condition records
Family medical history
Laboratory test results

4.3 Communication Records

Consultation notes
Email correspondence
Customer support communications
Phone call logs and recordings (where legally permitted)
Live chat transcripts
Video consultation recordings (with consent)
Referral notes
Progress notes

4.4 Financial Information

Billing information
Transaction history
Subscription details
Invoice records
Payment amounts and timestamps

Note: Hexia Health does not store credit card numbers, CVV codes, or other sensitive payment credentials.

4.5 Technical Information

Device type and model
Device identifiers
Operating system information
Browser type and version
IP address
Internet service provider information
Network connection details
Location data (where permitted)
Usage logs and access times
Website and application activity data
Cookies and tracking technologies

5. Information Obtained from Third Parties

If users connect social media accounts, Hexia Health may collect:

Name
Profile picture
Email address
Other information permitted by the user's privacy settings

6. How We Use Your Information

Provide healthcare services
Facilitate telemedicine consultations
Manage patient records
Deliver prescriptions and test results
Improve platform functionality
Personalize user experience
Provide customer support
Conduct research using anonymized data
Comply with legal and regulatory obligations
Prevent fraud and unauthorized activities
Improve healthcare outcomes and services

7. Advertising and Analytics

Non-sensitive information may be used for targeted advertising.
Analytics may be used to understand user behaviour and improve services.
Users may manage preferences through platform settings where available.

8. Data Storage and Security

Personal and health information is stored on secure Amazon Web Services (AWS) infrastructure.
Data is encrypted during transmission and storage.
Access is restricted to authorized personnel only.
Security measures are regularly reviewed and updated.

9. Sharing of Personal Information

We may share information with:

Authorized service providers
Healthcare professionals and providers involved in your care
Wellness programme partners
Research institutions using anonymized data
Public health authorities where required
Regulatory and legal authorities when legally obligated

All third parties are required to protect information and use it only for approved purposes.

10. Your Rights

Users have the right to:

Access personal information held by Hexia Health
Request correction of inaccurate information
Provide or withdraw consent
Request data portability
Maintain privacy and confidentiality
Object to certain processing activities
Lodge complaints regarding data handling practices

11. Cookies

Hexia Health uses cookies to:

Ensure proper functionality of the platform
Remember user preferences
Improve performance and usability
Conduct analytics
Deliver personalized content and advertising

Users may manage cookie settings through their browser or device preferences.

12. Types of Cookies Used

Essential Cookies: Necessary for platform functionality.
Performance and Analytics Cookies: Help improve services.
Functionality Cookies: Remember preferences and settings.

13. Changes to This Privacy Policy

Hexia Health may update this Privacy Policy periodically.
Significant changes will be communicated through the website, mobile application, or email.
Continued use of services after updates constitutes acceptance of the revised policy.
Previous versions may be retained for reference purposes.

14. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact:

Email: Info@hexiahealth.com
Address: 2nd Floor, 16B Admiralty Way, Lekki Phase 1, Lagos, Nigeria