Welcome to Hexia Health App, a comprehensive digital health app designed to assist you in managing your health and wellness. Our services include a telemedicine platform that gives quick to medical practitioners, pill reminders, integration with third-party laboratories and pharmacies, and health insurance. By using our app, you agree to these Terms and Conditions ("Terms"). Please read them carefully.
By accessing or using [Hexia Health] ("App"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
Our App offers the following services:
Hexia health app.
You must be at least 18 years old to use our services. By using the App, you represent and warrant that you are 18 or older and have the legal capacity to enter into these Terms.
You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
To cancel your subscription, follow these steps:
Alternatively, you may contact our Customer Support team at info@hexiahealth.co.uk for assistance with the cancellation process.
Refunds are provided under the following conditions:
Refunds will not be issued in the following situations:
If you decide to reactivate your subscription after cancellation, you may do so by logging into your account and selecting a new subscription plan. Please note that previously earned benefits or promotions may not be reinstated.
Hexia Health reserves the right to modify or update this Cancellation Policy at any time. Changes will be effective immediately upon posting to our website or app. We will notify you of significant changes via email or through the app.
If you have any questions or need further assistance with the cancellation process, please get in touch with our Customer Support team at info@hexiahealth.co.uk.
Hexia Health is committed to protecting the rights and interests of consumers in accordance with applicable Nigerian consumer protection laws, including the Federal Competition and Consumer Protection Act, 2018 (FCCPA) and applicable regulations, guidelines and standards. Nothing in these Terms is intended to exclude, restrict, waive or limit any consumer right or protection that cannot lawfully be excluded, restricted, waived or limited under Nigerian law.
Consumers have the right to receive clear, accurate and understandable information about the products and services offered through the Hexia Health App.
Where applicable, Hexia Health will provide information concerning:
Hexia Health will not knowingly provide false, misleading, deceptive or materially incomplete information concerning its services.
Hexia Health will provide consumers with clear information about the price payable for a product or service before payment is made. Where applicable, the price will include or clearly identify VAT and other mandatory taxes or charges. The price presented to the consumer at the point of payment will correspond to the amount payable, except where a lawful and clearly disclosed charge applies.
For recurring subscriptions, the subscription amount, billing frequency and recurring nature of the payment will be disclosed before the consumer confirms the subscription.
Consumers may request appropriate records relating to transactions made through the App, including relevant details of the goods or services purchased and applicable taxes or charges. Where required by law, Hexia Health will provide or make available an appropriate receipt, invoice or transaction record.
14.4 Right to Fair Dealings
Hexia Health will deal fairly with consumers and will not knowingly engage in coercive, unfair, misleading or deceptive practices in connection with the marketing, sale or provision of its services. We will not use contractual terms or practices designed to unlawfully deprive consumers of statutory rights or protections.
14.5 Right to Quality and Safe Services
Hexia Health will take reasonable steps to ensure that services provided through the App are delivered in accordance with applicable legal, regulatory and professional requirements. Healthcare services will be provided by appropriately qualified healthcare professionals, subject to the nature and scope of the service being provided. Where a service cannot appropriately be provided through the App, the healthcare professional may recommend that the consumer seeks appropriate face-to-face care.
Consumers have the right to raise complaints concerning Hexia Health's services. Consumers should first provide Hexia Health with a reasonable opportunity to investigate and resolve the complaint through our internal complaints process. Where a complaint cannot be satisfactorily resolved, the consumer may, where applicable, seek assistance or redress from the Federal Competition and Consumer Protection Commission (FCCPC) or another competent regulatory, professional or judicial authority. Nothing in these Terms prevents a consumer from exercising a statutory right to make a complaint or seek legal or regulatory redress.
Privacy use of the App comes under our Privacy Policy, which describes how we collect, use, and safeguard your personal information. By using the App, you consent to our collection and use of your data as outlined in the Privacy Policy.
All content, features, and functionality of the App are the exclusive property of Hexia Health Limited or its licensors. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our App without our prior written consent
If you have a complaint, please by following these steps: Log in to your Hexia Health account. Navigate to the ‘Profile’ section. Select the ‘Support’ tab. Click on ‘Click on the ‘Complaint’ button and document the complaint, the issue, and the time. Alternatively, you may contact our Customer Support team at info@hexiahealth.co.uk for assistance or phone call and we will try our best to resolve all issues and complaints within 24 hours.
To the fullest extent permitted by law, Hexia Health Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the App; (ii) any conduct or content of any third party on the App; (iii) any content obtained from the App; and (iv) unauthorized access, use, or alteration of your transmissions or content.
You agree to indemnify, defend, and hold harmless Hexia Health Limited and it s officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the App.
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria,ConditionsConditions without regard to its conflict of law principles. Any dispute arising under or in connection with these Terms shall be resolved through binding arbitration in the Federal Republic of Nigeria, except that you may assert claims in small claims court if your claims qualify.
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page and updating the "Effective Date." Your continued use of the App after such changes constitutes your acceptance of the new Terms.
If you have any questions about these Terms, please contact us at info.heaxiahealth.co.uk By using Hexiahealth, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Welcome to Hexia Health App, a comprehensive digital health app designed to assist you in managing your health and wellness. Our services include an AI-powered symptoms checker, a telemedicine platform that gives quick to medical practitioners, pill reminders, wellness checks, integration with third-party laboratories and pharmacies, and health literacy resources. By using our app, you agree to these Terms and Conditions ("Terms"). Please read them carefully.
By accessing or using [Hexia Health] ("App"), you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, please do not use our services.
Our App offers the following services:
You must be at least 18 years old to use our services. By using the App, you represent and warrant that you are 18 or older and have the legal capacity to enter into these Terms.
You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
The AI Symptoms Checker provides general information and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.
The AI - driven facial scan for wellness provides general information and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.
There are 4 subscription plans and features for each plan are revealed in the app only the feature items under each plan can be redeemed under each plan you subscribe to. It is a recurring service, paid monthly or yearly. Subscription fees are billed at the end of each payment period, you agree to the subscription terms and authorize us to charge your payment method periodically using your payment method. The Platform access fee for subscription will be charged plus 20% VAT
The prices payable for Hexia Health's services will be displayed through the App and on our website Unless otherwise stated, the applicable price will be the price presented to you at the time you place an order, purchase a service or commence a subscription. Prices may vary depending on the type of service, subscription plan, healthcare professional selected, or any other applicable service or product features. Hexia Health reserves the right to change its prices from time to time. Any price change will not affect a service or subscription that you have already paid for, except where the change is required by law, taxation requirements, or otherwise permitted under these Terms. Where a subscription or recurring payment applies, the applicable recurring price and billing frequency will be clearly communicated to you before you confirm the subscription.
Additional Charges
Any additional mandatory charges associated with a service, including applicable taxes, delivery charges, laboratory charges, prescription-related charges, or third-party service fees, will be communicated to you where applicable before you incur the relevant charge. Where a third-party provider independently charges you for a service accessed through the App, that provider may have separate pricing, payment and taxation terms, which will apply to that transaction.
Pricing Errors
If a pricing or VAT error occurs, Hexia Health reserves the right to correct the error and, where appropriate, contact you before processing or completing the relevant transaction. If you have already paid an amount that was incorrect due to a pricing or taxation error, Hexia Health will take appropriate steps to correct the transaction, including issuing a refund or requesting any additional amount that is legally payable, as applicable. Nothing in this section limits any statutory consumer rights that cannot lawfully be excluded or restricted.
may apply. To cancel your subscription, follow these steps:
Alternatively, you may contact our Customer Support team atinfo@hexiahealth.co.uk for assistance with the cancellation process.
Refunds are provided under the following conditions:
Refunds will not be issued in the following situations:
If you decide to reactivate your subscription after cancellation, you may do so by logging into your account and selecting a new subscription plan. Please note that previously earned benefits or promotions may not be reinstated.
Hexia Health reserves the right to modify or update this Cancellation Policy at any time. Changes will be effective immediately upon posting to our website or app. We will notify you of significant changes via email or through the app. If you have any questions or need further assistance with the cancellation process, please get in touch with our Customer Support team at info@hexiahealth.co.uk.
Privacy use of the App comes under our Privacy Policy, which describes how we collect, use, and safeguard your personal information. By using the App, you consent to our collection and use of your data as outlined in the Privacy Policy. Hexia Health is committed to complying with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection requirements. Hexia Health is also committed to meeting the requirements of the Care Quality Commission (CQC) and other applicable UK healthcare regulatory and professional requirements, including requirements relating to safe and effective care, clinical governance, patient safety, safeguarding, consent, complaints and the appropriate delivery of healthcare services through digital means. Where third-party laboratories, pharmacies, healthcare professionals or other service providers are involved in delivering services through the App, those providers may also be subject to their own regulatory and professional obligations.
All content, features, and functionality of the App are the exclusive property of Hexia Health Limited or its licensors. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our App without our prior written consent.
If you have a complaint, please by following these steps:
To the fullest extent permitted by law, Hexia Health Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the App; (ii) any conduct or content of any third party on the App; (iii) any content obtained from the App; and (iv) unauthorized access, use, or alteration of your transmissions or content.
You agree to indemnify, defend, and hold harmless Hexia Health Limited and its officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, damages, judgments,awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the App.
These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any dispute arising under or in connection with these Terms shall be resolved through binding arbitration in the United Kingdom, except that you may assert claims in small claims court if your claims qualify.
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page and updating the "Effective Date." Your continued use of the App after such changes constitutes your acceptance of the new Terms.
Nothing in these Terms is intended to exclude or limit any rights or protections you may have under applicable consumer protection legislation. Where applicable, consumers are entitled to receive services that are provided with reasonable care and skill and that are delivered in accordance with the information and terms agreed with them. Where a service does not conform to applicable legal requirements, you may have rights to request that the service is brought into conformity, receive an appropriate remedy, or exercise other rights available under applicable law. Hexia Health will not seek to restrict or exclude any statutory consumer rights that cannot lawfully be excluded or limited.
Medical consultations provided through Hexia Health are delivered by appropriately qualified healthcare professionals who are required to practise in accordance with the professional standards, regulatory requirements and applicable laws relevant to their profession. Where applicable, healthcare professionals may be registered with the relevant UK professional regulator, including the General Medical Council (GMC)or another applicable professional body. Healthcare professionals remain responsible for their individual clinical judgement, professional decisions and the care they provide to patients. Hexia Health does not replace the professional duties, clinical judgement or regulatory obligations of an individual healthcare professional.
Hexia Health is committed to maintaining appropriate clinical governance and patient-safety processes in connection with the healthcare services provided through the App. Healthcare professionals using the platform are expected to comply with applicable professional standards, clinical guidance, confidentiality requirements and relevant laws and regulations. Clinical decisions should be based on appropriate information available to the healthcare professional at the time of consultation. Where a patient's condition requires physical examination, diagnostic testing, urgent assessment or in-person treatment, the healthcare professional may recommend that the patient seeks appropriate face-to-face care.
Hexia Health's digital healthcare services, including the AI-powered symptoms checker and telemedicine services, are not intended to replace emergency medical services. If you believe that you or another person is experiencing a medical emergency or a condition that may be life-threatening, you should seek emergency medical assistance by calling 999 Immediately You should not delay contacting emergency services or attending an emergency department because of information provided through the App. Where clinically appropriate, a healthcare professional may advise you to seek urgent or emergency medical attention.
Patient safety is a fundamental consideration in the provision of Hexia Health's services. Where information provided during a consultation indicates that a patient may be at risk of serious harm, deterioration or another significant safety concern, the healthcare professional may recommend or facilitate appropriate escalation in accordance with applicable professional standards and legal requirements.Where legally permitted or required, information may be disclosed to appropriate healthcare professionals, emergency services, safeguarding authorities or other relevant bodies where necessary to protect an individual's vital interests or the safety of others.
Healthcare, data protection and consumer protection requirements may change from time to time. Hexia Health may update these Terms, its Privacy Policy, clinical policies or other applicable policies where reasonably necessary to reflect changes in law, regulation, professional standards, technology or our services. Where required by law, we will notify users of material changes and provide any rights or notices required by applicable legislation.
If you have any questions about these Terms, please contact us at info@hexiahealth.co.uk. By using Hexia Health, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.