HEXIA HEALTH TERMS AND CONDITIONS 

1. Acceptance of Terms

• By accessing or using the Hexia Health App, you agree to these Terms and Conditions.
• By using the App, you also agree to the Privacy Policy.
• If you do not agree with these Terms, please do not use the App.

2. Services Provided

• Telemedicine consultations with certified doctors and healthcare practitioners.
• Video and voice consultations.
• Medication reminder notifications.
• E-prescription services.
• Prescription refills and medication home delivery.
• Physiotherapy management services.
• Integration with third-party laboratories.
• Integration with third-party pharmacies.
• Health insurance services.
• 24/7 customer support.

3. Eligibility

• Users must be at least 18 years old.
• Users must have the legal capacity to enter into these Terms.

4. User Responsibilities

• Use the App only for lawful purposes.
• Provide accurate information.
• Maintain the confidentiality of account credentials.
• Accept responsibility for activities conducted through the account.

5. Telemedicine Services

• Consultations are provided by licensed healthcare professionals.
• Telemedicine may not be suitable for all medical conditions.
• Telemedicine does not replace in-person healthcare where required.
• Users consent to receiving medical care through the platform.
• Consultation information may be electronically recorded and stored for healthcare and legal compliance purposes.

6. Medication Reminder Service

• The App provides medication reminders to assist users.
• Users remain responsible for managing their medication schedules.
• Users must enable notifications to receive reminders.

7. Third-Party Laboratories and Pharmacies

• Hexia Health works with independent laboratories and pharmacies.
• Hexia Health is not responsible for services provided by third parties.
• Users must review the terms and conditions of third-party providers.
• E-prescriptions may be sent directly to partner pharmacies.
• Prescription refills can be requested through the App.
• Medication refunds are not permitted.
• Laboratory results and medication fulfilment remain the responsibility of the third-party provider.

8. Subscription Plans

• Access to the App is provided through subscription plans.
• Available features vary depending on the selected plan.
• Subscription plans may be billed monthly or annually.
• Subscription fees are charged automatically according to the selected billing cycle.
• Users authorize recurring payments using their chosen payment method.

9. Cancellation Policy

Monthly Subscriptions

• Can be cancelled at any time.
• Cancellation becomes effective at the end of the current billing period.

Annual Subscriptions

• Can be cancelled at any time.
• Refunds are calculated on a prorated basis for unused months.
• A cancellation fee may apply.

To Cancel a Subscription:

1. Log in to your account.
2. Go to Profile.
3. Select My Subscription.
4. Click Cancel Subscription.
5. Follow the on-screen instructions.

10. Refund Policy

• No refunds are provided for partially used monthly subscriptions.
• Annual subscription refunds are calculated based on the unused portion of the subscription period.
• Applicable fees may be deducted from refund amounts.

11. Non-Refundable Situations

• A subscription is not cancelled before the next billing cycle.
• An account is terminated due to policy violations.
• Services have already been fully utilized.
• A user misses a medical appointment without cancelling or rescheduling.

12. Reactivation of Subscriptions

• Users may reactivate their subscriptions by selecting a new plan.
• Previous promotions, discounts, or benefits may not be restored.

13. Policy Changes

• Hexia Health may update its cancellation policy and service terms.
• Significant changes will be communicated through the App, website, or email.
• Updated policies become effective immediately upon publication.

14. Privacy

• User data is collected, processed, and protected in accordance with the Privacy Policy.
• By using the App, users consent to the collection and use of their information as described in the Privacy Policy.

15. Intellectual Property

• All content, features, and functionality belong to Hexia Health or its licensors.
• Users may not reproduce, distribute, modify, publish, or commercially use App content without prior written permission.

16. Disclaimers

• Services are provided on an "as is" and "as available" basis.
• Hexia Health makes no guarantees regarding uninterrupted or error-free service.
• No express or implied warranties are provided unless required by law.

17. Complaints Procedure

To submit a complaint:

1. Log in to your account.
2. Navigate to Profile.
3. Select Support.
4. Click Complaint.
5. Provide details of the issue.

Alternatively, contact customer support via email or phone. Hexia Health aims to respond to complaints within 24 hours.

18. Limitation of Liability

• Hexia Health is not liable for indirect or consequential damages.
• Hexia Health is not liable for loss of profits, revenue, data, or goodwill.
• Hexia Health is not liable for service interruptions or third-party actions.
• Hexia Health is not liable for unauthorized access to user information.

19. Indemnification

• Users agree to indemnify and hold Hexia Health harmless against claims, damages, liabilities, and expenses arising from violations of these Terms or misuse of the App.

20. Governing Law and Dispute Resolution

• These Terms are governed by the laws of the Federal Republic of Nigeria.
• Disputes shall be resolved through arbitration in Nigeria.
• Eligible claims may be pursued through small claims courts where applicable.

21. Changes to Terms

• Hexia Health may update these Terms at any time.
• Updated Terms will be published within the App or website.
• Continued use of the App constitutes acceptance of the revised Terms.

22. Contact Information

Email: info@hexiahealth.co.uk

By using Hexia Health, you confirm that you have read, understood, and agreed to these Terms and Conditions.